We always recommend that you check with your current contents insurer to see if they cover your belongings during the move. If they don’t, we offer our "No Worries Guarantee" for an additional cost. This guarantee provides protection for your belongings in case of any damage during the move. Please ensure you read the terms & conditions carefully to decide if this guarantee is suitable for your needs.

Of course! We encourage family involvement at every step. We can coordinate with your loved ones to ensure everyone is on the same page. Please let us know and we will add them as another point of contact to your file.

Our team is trained to handle your belongings with the utmost care and respect. We use high-quality packing materials and techniques to ensure everything is secure during the move. Plus, we’re fully insured for added peace of mind.

Yes, part of our full unpacking service is to make your new place feel like home. This includes arranging furniture, making beds, connecting electronics and unpacking your kitchen, bathroom and wardrobe just the way you like it.

Absolutely! We can drop off your donations to local Op-shops and/or facilitate rubbish removal or even hire and fill a skip, if you book a moving package with us. We take care of the logistics so you don’t have to worry!

No, however in some regions we may be able to facilitate storing your items in our depots for a short period, if your new home is not ready yet. This will incur an additional charge. However we are able to suggest some storage places and can give you a better idea of the unit size based on our volume calculator. While you need to arrange this yourself, we can make this process as easy as possible for you!

We recommend contacting us as soon as you know you’ll be moving. While we can sometimes accommodate last-minute moves, scheduling in advance ensures we can provide the full range of services and support you need. As a rule of thumb we recommend contacting us at least 4-6 weeks in advance.

Our process is straightforward and designed to ensure your move is seamless: ​ Initial Contact When you reach out to us, we’ll discuss your requirements, budget, and the services you need. We'll then provide a range of options and a detailed quote based on your specific situation. Quote Acceptance & Deposit Once you decide to move forward, we require a 50% deposit to lock in your move date. This deposit is fully refundable, with certain terms and conditions applying. Personal Move Coordinator After confirming your booking, you'll be assigned a dedicated move coordinator who will reach out to confirm all the details, including the move date and the services you've selected. This ensures everything is locked in and clear. Pre-Move Check-In About three weeks before your move, we’ll check in with you via email to confirm that nothing has changed and to ensure everything is on track. If anything does change, you can let us know at any time. Packing Day If you've opted for packing services, our team will arrive the day before the move, usually between 8:30 and 9:00 AM, with all the necessary packing materials. They’ll carefully pack your belongings and ensure everything is ready for the move. Move Day On the day of the move, our team will load your belongings into the truck. If you’re handling your own packing, please make sure all boxes are securely packed and can be stacked properly. This helps us utilise the full volume of the truck. Unpacking & Setup Once we arrive at your new home, we’ll place all items in their designated rooms. If you've chosen our unpacking service, we’ll prioritise unpacking essential items first. If there’s not enough space, we’ll place additional items in a garage or spare room so you can go through them at your own pace. Picking up of empty boxes If we have done the packing and you have eventually unpacked all of the remaining SMM boxes, you can give us a call and we will come to pick them up when a team is nearby.

Yes! We require a 50% deposit to secure your move. If decide to cancel your move, we will refund your deposit less an admin fee (which is outlined in the T&C's of your quote), once you provide us with your bank account details. If you have to post-pone your move, you may decide whether you want the deposit refunded or in place for when you do move.

Costs depend on the level of service you choose and the size of the move. We provide a detailed estimate after our initial consultation. There are no hidden fees, and we work within your budget.